FAQ - Quick answers to your questions

Please use our contact form here and select "Product inquiry" for your request.

The items shipped from our online store have a minimum shelf life of 3 months, but usually much longer. Due to the fast throughput times of our products in the warehouse, it is unfortunately not possible to specify a more precise period. Our products always have a shelf life until the end of the specified month.
Items with a shorter best-before date are reduced accordingly and marked with the note 'due to short best-before date'.

It is possible that you will find our products at lower prices in retail stores than in our online store. This is due to the fact that we unfortunately have no influence on the pricing of our products in retail stores. This is the sole responsibility of the retailer
.

The main advantages of our online store are therefore

- Availability of our entire and varied
range around the clock
- Direct ordering from the manufacturer
- Coffee products are not available in stores
- Free delivery from an order value of €25
- Convenient ordering from home
- Your order arrives fresh, fast and quickly at your home.

We do our best to plan the quantities of our products optimally so that they are always available and we can guarantee freshness at the same time. However, due to fluctuating demand, we are not always able to keep every product in stock at all times. We hope for your understanding.

No, there is no minimum order value or quantity. From an order value of €25, we deliver your order free of shipping costs throughout Germany! Below that, shipping costs of €4.99 apply.

From an order value of €25, we deliver your order free of shipping costs throughout Germany! Below that, shipping costs of €4.99 apply.

Of course, you can also have your order delivered to your Packstation or post office. When delivering to a Packstation, please make sure you enter the correct address (street: Packstation, house number: Packstation no., additional address: individual postal number).

Delivery will be made by DHL within 2-4 working days after your order and successful payment.

We currently offer shipping to Germany, Austria, France and Switzerland.
However, we are working on this so that we can offer shipping to other countries in the future.

Don't worry - we won't pass on your e-mail address to DHL. As a registered DHL customer, you may be notified when a parcel is on its way to your DHL address.
If you no longer wish to receive these automatic DHL notifications, you can deactivatethem.

PayPal

Credit card

Invoice with Klarna

Instant bank transfer

Prepayment

Unfortunately, this is not possible as our entire payment processing is only possible online.

Unfortunately, it is not possible to subsequently reduce your order with a discount code.

You never want to be without your favorite snacks again? Then regular delivery is just the thing for you. When purchasing, you can choose whether you want to receive your product once or regularly. If you opt for regular delivery, you will receive

• automatic replenishment delivery
• 10% discount on every subscription order
• Full flexibility, e.g. to skip deliveries or pause your subscription

Perfect for anyone who likes to snack - but doesn't want to keep reordering.

You decide how often your snacks should come - according to your needs. You can choose from

• every month
• every 2 months
• every 3 months

Important: The selected interval cannot be changed once the subscription has been taken out. However, if you need a break in between, you can pause the subscription at any time or skip individual deliveries.

You can manage your subscriptions conveniently via your customer account under "Subscriptions". Two options are available there:

"Show details" (left button):
Here you will find an overview of all settings. You can:

• change the delivery address
• skip the next delivery
• pause or reactivate the subscription
• view all planned delivery dates under "Show pending orders" and skip individual ones
• cancel the subscription by clicking on "Close"
  (If you cancel your subscription, you will not receive any further invoices or deliveries.
  Please note: Cancellations cannot be reversed. If you only need a break, it is better to use the pause function).

Manage (right button):
Here you can quickly and directly

• skip the next delivery
• pause your subscription
  

Regular delivery is only possible with PayPal. For one-off orders, you can also use other payment methods such as credit card, Klarna or instant bank transfer.

We apologize that an item was probably damaged during transport. Please send us an email to shop@siebergar.com with the relevant order number and the damaged item.
If possible, please also send us a photo of the damaged item.

We are sorry that there were problems with the delivery. Please contact us by email at shop@siebergar.com stating the order number. We will then take care of the next steps and resend you the ordered items.

We apologize that one or more products are missing from your package. Please send us an email to shop@siebergar.com and let us know which products you are missing. We will of course send them to you free of charge.

This should of course not happen. Please send an e-mail to shop@siebergar.com stating the order number and the missing or incorrect items.

Please use the contact form here on our website and tell us as precisely as possible what you want to complain about.

If possible, please send us an email to shop@siebergar.com with your cancellation request before the shipping confirmation. You will then receive a confirmation from us.

If the parcel has already been dispatched, we will still be happy to receive a short email from you. Please then refuse to accept the parcel so that it can be returned to us.

Please get in touch with our colleagues from Sales. You can do this easily using the contact form here.

At www.seeberger-professional.de you will find further information and contact options

Please contact your sales representative or info@seeberger-professional.de